How do I pay my Parking Charge?

To pay your Parking Charge please visit our Pay PCN page.

How do I appeal my Parking Charge?

Please visit our Appeals page.

Please Note: You cannot make a payment and appeal, you must do one or the other.


Why have I received a Parking Charge?

The car parks managed by EVPM have clear terms and conditions of parking, as detailed on the signage within the car park. If the terms and conditions are breached (e.g. parking in an electric vehicle charging bay or parking on private land), then a Parking Charge will be issued. If you feel the Parking Charge has been incorrectly issued, we will consider any appeal.

What will happen if I ignore a Parking Charge?

If all the correspondence issued by EVPM is ignored and no payment is received, then the Parking Charge will be reviewed and further action could include a referral to debt recovery, the instruction of solicitors to secure immediate payment, or the issuance of court proceedings, all of which will incur further costs. If you wish to appeal a Parking Charge, please contact our Appeals Department in writing or online, upon receipt of the first notification. 

Who are POPLA?

Parking Charges issued in England and Wales are underpinned by The Protection of Freedoms Act (POFA) 2012 and the Parking on Private Land Appeals (POPLA) Service. The Act introduced the concept of ‘keeper liability’ for vehicles parked on private land, however, there had to be an independent appeals service to sit alongside the same, which is provided for by funding from the parking industry.

That independent service is known as Parking on Private Land Appeals or POPLA. Assessors at POPLA determine appeals from those who have been issued with Parking Charges when parked on private land in England, Wales, Scotland and Northern Ireland. To be able to lodge an appeal with POPLA, the motorist must first have sent an appeal (‘representations’) to the operator who issued the Parking Charge and have had their appeal rejected. POPLA is independent of all parties to appeals, including the operator and the British Parking Association, as are the Assessors who make the determinations.

Is the Parking Charge fair and reasonable?

In terms of the amount of the Parking Charge, the Supreme Court judgment, along with the British Parking Association Code of Practice at paragraph 19.5, supports the level of Charge issued by EVPM. Within this judgment, Lord Neuberger and Lord Sumption note that, “The charge is less than the maximum above which members of the BPA must justify their charges under their code of practice” and Lord Hodge finds that, “…local authority practice, the BPA guidance, and also the evidence that it is common practice in the United Kingdom to allow motorists to stay for two hours in such private car parks and then to impose a charge of £85, support the view that such a charge was not manifestly excessive […] the fact that motorists entering the car park were given ample warning of both the time limit of their licence and the amount of the charge also supports the view that the parking charge was not unconscionable.”

Where can I find my parking rights?

You can find your rights as a motorist on the following website: http://www.knowyourparkingrights.org/News/faq 

What is your complaint policy?

  1. Introduction

Alfa Parking Solutions Ltd (t/a EV Parking Management) takes complaints seriously as they help us to improve areas of our products and services and to resolve any issues relating to the consistency and quality of our business operations.

Our complaints policy is an opportunity for customers to tell us when we might have fallen short of expectation, and how we can put things right.

Alfa Parking Solutions Ltd (t/a EV Parking Management) receive, evaluate, make and record its decisions on complaints in a non-discriminatory manner, in accordance with the requirements of the accredited parking association.

  1. Policy Scope

The policy is designed to deal with concerns raised in relation to parking enforcement only; complaints that do not relate to matters pertaining to the BPA’s Approved Operator Code of Practice or Parking (Code of Practice) Act 2019 are not covered under the scope of the policy.

  1. Definition of a Complaint

The complaints policy is not intended to be used as a method for motorists to appeal a Parking Charge Notice (PCN). Matters relating specifically to appeals must be made in writing as instructed on the notice itself.

If a complaint is received that is considered to be or includes an appeal against the validity of an PCN, we will treat it as an appeal and advise the customer of this, unless we are informed that the customer does not wish it to be so handled.

Our definition of a complaint is something about the quality of the service provided by an organisation, its processes and/or the behaviour of its staff.

Our definition of an appeal – correspondence shared against the decision of an organisation – in this instance, the decision to issue a Parking Charge Notice – where a change to that decision is required.

  1. How to make a Complaint

Customers who wish to make a complaint must do so in writing.  This is to ensure we know exactly what the nature of the complaint is and this reduces the possibility of ambiguity or of the customer’s complaint not being correctly recorded over the telephone.  The complaint will then be registered onto our system and a unique reference code generated.

Once the complaint has been received, we will acknowledge the complaint within 14 days and provide the unique reference code.  The acknowledgement will be sent to the name and address or email provided.  In the absence of valid contact details, it may not be possible to process a complaint or process it within the published timeframes.

We will respond to complaints within 28 days of receipt.  In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation.  If we are unable to reply to the complaint within 28 days, the customer will be written to, to advise of progress.

A complaint must be made in writing via email or post:

Email: info@evparkingmanagement.co.uk

Postal Address: EVPM, Quarry Court, High Street, Morley, Leeds, LS27 0BY

The complaint must be made within 56 days of the incident taking place.

  1. How Complaints will be recorded

Complaints will be recorded on a complaint’s register and kept on file for 36 months and these will be available on request to authorised bodies.  The details that will be retained will be:

  • Date of complaint
  • Copy of complaint
  • Copy of all correspondence
  • The outcome
  • Details of any corrective action required

All personal data will be redacted in line with GDPR requirements.

The complaints register will be reviewed every 3 months to identify trends and training opportunities.

  1. Escalation Process

6.1 Stage one

In the event that the customer is not satisfied with the handling of the complaint, the complaint can be escalated to Mrs Kimberley Hodgson. The Managing Director will acknowledge the escalated complaint within 14 days.  A full response to your complaint will be issued within 28 days unless exceptional circumstances have been identified.  If more time is needed, the customer will be written to with an update.

6.2 Stage two

If the customer remains dissatisfied with our determination of the complaint, we will provide you with the details to enable you to complain to our Accredited Trade Association, the British Parking Association (BPA). Full details will be provided at the appropriate time.

In order to escalate a complaint to our Accredited Trade Association, the customer must supply our Accredited Trade Association with a copy of our final complaint response.

Our Accredited Trade Association will not review escalated complaints where this is not provided by the customer.

  1. Confidentiality

All complaints will be dealt with in accordance with the requirements of the Data Protection Act 2018.

Please note, when a complaint concerns the issuing of an PCN issued by us, the information may also be shared with SolutionLabs Ltd. Any information provided in connection with the complaint will be used by SolutionLabs Ltd, to help us deal with it. Information may also be shared with the landowner and any permit service provider if relevant to allowing the complaint to be investigated and resolved.

For more information on how we use your information or about your rights concerning the use of your personal data is available within our privacy policy found on our website www.evparkingmanagement.co.uk

EVPM Complaints Policy